Why have I not received a payout?

If you have not received a payout, please check the following points before contacting us:

  1. Have you been verified by Payrexx? You can check this under Payment Provider > Payrexx Direct > Details. 
  2. Check if you have any open disputes. We stop payouts when disputes are open.
  3. Check the payout details under "payouts". Please be aware that there is a payout delay of 8 days. So payments made at the end of month won't get paid out at the end of month. 

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