Website requirements

Website Requirements list

In order to get a merchant account, your website needs to fulfill the requirements below.

The following information and elements must be presented clearly to the customer:

  • The Terms and Conditions of the company
  • The Subscription “Terms and Conditions”, if the company offers a subscription-based service or product
  • Refund and Shipping conditions
  • The name of the descriptor for the product/service, which will appear on the bank statement of customer/cardholder
  • Customer service information (e-mail and phone number)
  • The privacy policy of the company
  • A clear description of the products/services, including prices and fees
  • Contact and company information
  • The location of the company during the checkout process
  • Visa and Mastercard logos


  • The website has an agreement with a gateway.
  • All card information must be on an SSL secured page or connection
  • Your entire webshop must have an SSL certificate, otherwise, when customers fill out forms in your webshop, the message “Not secure” will appear in the address bar of your webshop.
  • Your webshop’s general Terms and Conditions must be accepted by a customer before checkout, including a link to “Terms and Conditions”.
  • The terms for subscription-based services or products must be accepted by a customer before checkout, including a link to “Terms and Conditions”
  • When a customer has completed a payment on the website, he must be presented with a receipt

Why do we ask about this? 
Your website must be compliant with Visa and MasterCard rules.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.